24/7 Maritime Callcenter03.12.2012
You are not always able to answer your phone 24 hours a day. Hiring extra personnel, especially during the night shifts, is quite expensive. We offer you a unique service which can be beneficial for you. Improving the professionalism and accessibility of your organization.
With Royal Dirkzwager´s Telephone Attendance service your telephone is answered 24 hours a day, 7 days a week.
We are able to handle your first line service calls, telephone overflow or accept the telephone when you are not at the office, small administrative work based on maritime systems and call intake and dispatch of service man (business to business).
In case the question(s) asked by the caller can be answered by Dirkzwager´s marine staff, the call will not be transferred but will be directly processed by Royal Dirkzwager. In case of inability of answering the question, the call will be transferred to one of your employees. This will reduce the telephone related work load for your man on duty.
- Providing 24/7 telephone back-up and service center for your company
- Providing 24/7 service center for questions about shipping in the Port of Rotterdam
- Reducing cost of (expensive) personnel
- Handling calls following pre-defined procedures
- Processing small administrative work after office hours
- Increased service level: your telephone is always answered without answering machine
- Filtering of first line inquiries for shipping in the Port of Rotterdam by our staff
“I have gained 5 % more efficiency, decreased the workload of my personnel and increased the professionalism of my organization by using Dirkzwager’s maritime callcenter service”, Inchcape Shipping Services B.V.
For more information call: +31 (0)10 – 593 16 03 or e-mail.