Graypen

As ships agents we are active in the port 24/7 and always on call. A substantial amount of time is spent on the road travelling between various terminals and vessels. We are point of contact for various parties, which require rapid information about ships calling the local port. Frequently asked information for example are expected arrival times, departure times and berth information for the vessels. Due to the digitalisation and the changing means of communication we are expected to respond quickly to these enquiries. In Rotterdam we already use the reporting service provided by Dirkzwager for many years now. Thanks to their human touch and 24/7 availability to contact them by phone, they are of assistance to us obtaining required information and data. We experience their service as a great support to our business and services we provide to our clients.

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