The question

The correct information about arrival and departure times and the exact berth of a ship are crucial. In addition, for each visit on board, the person in question must be pre announced. These are many actions that need to be executed every day performed and that take a lot of time.

The solution

Royal Dirkzwager has built two web services especially for Sunny Europe.Those webservices are used to retrieve ship information and to register visitors. Sunny Europe processes this information in its own ERP system, so that the information can be linked to the planning, sales and delivery processes. When an employee is scheduled to board a ship, the web service is approached which forwards the pre-announcement to Ship2Report, which then takes care of delivering the announcement at the terminals.

The result

With this solution, Sunny Europe saves a lot of time in retrieving information and announcing their visits on board vessels. Due to the fact that the process is now an automated system, the number of errors has fallen dramatically.