Wednesday 22th of March

All of our systems and services are fully operational again. First of all, I would like to thank our employees, partners, new ICT partners, individual consultants, the NCSC and all who helped us to recover from the ransomware attack. People literally worked around the clock to fix the issues. You have done an amazing job!

Besides that, I would like to thank our customers for their patience in this matter. We know ROAM and Ship2Report, SPSS and PAX are critical systems for your operations. Your understanding and support really helped the team to stay motivated even during the most difficult times.

We are analysing the impact of the data breach together with our advisers and will contact in the coming days. We will publish a request for information form on our websites for all of your questions.

This blog will be closed now. You can check our system status page for regular maintenance and system issues.

—————

Monday 20th of March

Ship2Report.com has been working stable now for a couple of days. Today we have activated Portcalculator again. If you have trouble getting in please contact our support department.

ROAM is being tested, we have some minor issues that we expect to solve in the coming days. Expected go-live day Wednesday.

——————

Thursday 16th of March

Our systems are working again and we are fixing the last issues. We have opened  Ship2Report.com and it’s been constantly being monitored by our IT department and 24/7 ship data support team.

What is working?

• PAX
• ISPS Announcement Service Rotterdam + Amsterdam
• Maritime Webservice
• AIS Map
• Find a vessel
• My fleets
• My contacts
• My alerts
• My remarks

What is not working yet?

• Expected & in port lists (instable)
• Portcalculator (expected friday)

Issues

If you still encounter specific issues or want to report problems, you can do so by sending an e-mail to your contact person.

————

Monday 13th of March

We are recovering from the ransomware attack. We want to get started as soon as possible, but the security of our services, data and customers is paramount. Together with our IT cyber security advisers, we have taken a list of measures to go live safely again.

Ship2Report Open

We are ready to open up Ship2Report.com. We do want to manage expectations though, our systems may still be somewhat less stable. Below is an overview of the status of the various functions at this time.

What is working?

• AIS Map
• ISPS Announcement Service Rotterdam + Amsterdam
• Expected & in port lists (ETA, ETB, ETD)
• Find a vessel
• My fleets
• My contacts
• My alerts
• My remarks

What is not working yet?

• Portcalculator (expected Wednesday)
• PAX (later this week)
• Martime Webservice (ongoing)

Notification Dutch Data Protection Authority

We have filed a notification with Dutch Data Protection Authority. Documents from our internal drives may have been compromised.

Contingency Services

We continue to publish the ETA/ETD on our website. The PAX contingency procedure is still in effect. Portcall web is closed.

Issues

If you still encounter specific issues or want to report problems, you can do so by sending an e-mail to your contact person.

—————

Sunday 12th of March,

Our systems have been restored, cleaned and secured. We are checking our data for consistency and resuming the first services. We expect to resume most of our services tomorrow morning (Monday the 13th of March)

When ready we will open our services again and you will be notified by email.

—————

Saturday 11th of March,

We have restored our systems and are making good progress in testing our applications. We are now testing data consistency and updated security policies. When ready we will open our services again and you will be notified by email.

—————

Thursday 9th of March,

We are recovering from a cyberattack and working full speed on a solution. We are making good progress and testing the first applications internally. We have spoken to many of our customers and have established alternative procedures to get many of our customers going again.

Alternative for our Ship2Report services

For Ship2Report customers we offer Portcall Web (recently purchased from Port+) for the duration of the disruptions. This application has live vessel tracking, ISPS announcements, alerts etc with data for all ports in the ARA-region.

Other Contingency Services

• Procedures with Safety & Security customers will soon return to normal.
• We publish an overview of Rotterdam port movements, on our website every two hours. You can find the list here.
• Our 24/7 control room has established alternative procedures and our customers can call them at any time for ETA / ETD information.
• Together with the Rotterdam Port Police and Portbase we have established a PAX workaround process for shipping agents in Rotterdam
• All Dirkwager office email services have been resolved and our employees can safely email again, using Office365.

If you like to start with one of these contingency services please contact dms@dirkzwager.com and we get you started.

If you need information about ship ETA’s or ETD’s you can call our regular 24/7 number: +31 10 59 31 600.

Timeline recovery

It’s difficult to give a timeline. We need more time for restoring and testing the servers and securing our environment. We will only go live if our subject matter experts feel confident that we can.

Pax emergency procedure for agents:

Please contact Dirkzwager for the alternative pax procedure. T. +31 10 593 16 00